Kingsport 911/ Reverse 911
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The Communications Division employs 12 Dispatchers, 2 Technicians, 4 Shift Leaders, 1 Dispatch Supervisor, 1 Communication Supervisor and 1 Manager. As a division of the Kingsport Police Department, it provides service for Police, Fire, EMS, Rescue, and other city departments and functions. In addition, after 5 p.m. and on holidays and weekends, they handle calls for Public Works Divisions such as Streets, Utilities, and Transportation and monitor Public Transit’s radio for emergency traffic. The Division is made up of two units: Central Dispatch and Communications Maintenance.
During the year 2007, Central Dispatch handled 70,529 requests for service for citizens and processed 329,035 phone calls, which averaged one phone call every 1.5 minutes. During the same period, the dispatchers made 901,216 radio transmissions for an average of one transmission every 34 seconds for the year. Dispatchers made 128,001 CAD call entries into the city computer system averaging 351 CAD call entries per day..
During the years 2003, 2004, 2005, 2006 and 2007, Central Dispatch dispatched the following services:
2003 2004 2005 2006 2007
Police Requests . . . . . . . . 46,682 50,681 44,593 45,350 48,951
EMS / Rescue . . . . . . . . . 12,272 12,880 16,623 13,031 13,594
Fire Medical/Accidents . . . . 4,380 4,588 4,551 4,480 4,793
Fire . . . . . . . . . . . . . 1,415 1,298 1,309 1,285 1,492
All Other Departments . . . . . 953 810 1,438 1,286 1,699
65,702 70,257 68,456 65,432 70,529
During 2007, Central Dispatch received 50,867 Emergency 9-1-1 calls for service. Of the total 9-1-1 calls, 25,114 were received from cellular phones, 1,829 from coin phones, 9,667 from businesses and 14,257 were residential. The total radio transmissions on the 800 MHz system by all departments is as follows:
Police 765,083
EMS/Rescue 123,058
Fire 194,813
Other 95,738
1,179,092*
*This combined total does not include Public Works Streets, and Utilities. Those components are not part of this radio system. The total of all radio system users averaged one radio transmission every 15 seconds.
The Communications Maintenance Unit, (3 personnel), is responsible for keeping all communications equipment in the Department operating and available on a 24-hour basis. The Communications Maintenance Unit maintains 3,240 pieces of equipment for all city functions, not just public safety.
